Terms, Privacy & Refunds

These Terms of Service ("Terms") are an agreement between you and 50 State Auto Concierge LLC, doing business as 50 State Car Consulting ("50SSC," "we," "us," or "our"). They apply to your use of this website and to any consultation, package, or service you book with us (the "Services"). By using the website or booking a Service, you agree to these Terms. If you don't agree, please don't use the Services.

1.Who can use our Services

You must be at least 18 years old and able to enter a binding contract to book a Service.

2.What we do and don't do

50SSC provides independent consulting and advisory services to help you buy or sell a vehicle, including research, vehicle shortlists, market pricing analysis, negotiation coaching, and deal and paperwork review. Our role is advisory only.

Any purchase, sale, lease, or financing agreement is made directly between you and the other party (a dealer, private seller, buyer, or lender). We are not a party to that agreement.

3.Your decisions, your responsibility

Our recommendations are based on the information you give us and on market information available at the time. You're responsible for your final decisions, for giving us accurate information, and for reviewing any contract before you sign it. We strongly recommend an independent pre-purchase inspection and a vehicle history report before buying any vehicle. We are not responsible for statements, omissions, or conduct by dealers, sellers, buyers, lenders, or other third parties.

4.No guaranteed results

Vehicle prices, availability, and financing terms change constantly. Any savings figures, examples, or estimates on this website are illustrations, not promises. We don't guarantee that you'll find a particular vehicle, reach a particular price, get approved for financing, or complete a transaction.

5.Fees and payment

Our Services are offered at the flat fees listed on our website at the time you book. Fees are due at booking and are processed securely by our third-party payment providers. We may change our prices at any time, but changes won't affect a Service you've already paid for. If we or any related party would receive compensation from a third party in connection with your transaction, we'll disclose it to you in writing before you commit.

6.Scheduling, cancellations, and refunds

Rescheduling, cancellations, and refunds are covered by our Refunds & Cancellations policy, which is part of these Terms.

7.Communication

By booking a Service, you agree that we can contact you by email, phone, or text message about that Service, including real-time support during a negotiation. Message and data rates may apply. We won't send you marketing texts without your separate consent.

8.Our content

Our website content, checklists, scripts, reports, and other materials are owned by 50SSC. We provide them for your personal use in your own transaction. You may not resell, republish, or distribute them.

9.Disclaimer

Except as expressly stated in these Terms, the website and Services are provided "as is" and "as available," without warranties of any kind, express or implied, to the fullest extent permitted by law.

10.Limitation of liability

To the fullest extent permitted by law, 50SSC is not liable for any indirect, incidental, special, or consequential damages, or for any loss arising from a vehicle, a third party's conduct, or a transaction you choose to enter. Our total liability for any claim relating to the Services will not exceed the fees you paid us for the Service the claim relates to.

11.Indemnification

You agree to hold 50SSC harmless from claims arising from your misuse of the Services, your breach of these Terms, or information you provided that was inaccurate.

12.Third-party services

We use third-party tools for scheduling, payments, and our website, and we may link to outside websites or listings. We aren't responsible for their content, policies, or availability.

13.Disputes and governing law

If something goes wrong, please contact us first. We'll work in good faith to resolve it within 30 days. These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules, and any dispute will be handled in the state or federal courts located in Florida.

14.Changes to these Terms

We may update these Terms from time to time. The "Last updated" date above shows when they last changed. The version in effect when you book a Service applies to that Service.

15.Contact

Questions about these Terms: oscar@50statecarconsulting.com

This Privacy Policy explains how 50 State Auto Concierge LLC, doing business as 50 State Car Consulting ("50SSC," "we," "us"), collects, uses, and protects your information when you visit our website or use our Services.

1.Information we collect

• Information you give us: your name, email, phone number, and location, plus the vehicle details, budget, trade-in, and financing information you choose to share when you book a Service or talk with us.
• Booking and payment information: appointment details are collected by our scheduling provider. Payments are processed by our payment providers, and we don't receive or store your full card number.
• Automatically collected information: basic device, browser, and usage data (such as pages visited and referring site), collected through cookies and similar technologies on our website.

2.How we use it

We use your information to deliver and schedule your Services, communicate with you, process payments, improve our website and Services, and meet our legal obligations. With your consent, we may also send you occasional updates. You can unsubscribe at any time.

3.When we share it

• Service providers that help us run the business, such as website hosting, scheduling, payments, email, and analytics. They may use your information only to provide services to us.
• Dealers, sellers, or buyers, only when you ask us to share details on your behalf as part of your Service.
• Legal reasons, if required by law or to protect our rights, our clients, or others.
• Business transfers, if our business is sold or merged, subject to this policy.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

4.Cookies

Our website uses cookies that are needed for the site to work, as well as optional analytics cookies that help us understand how the site is used. You can accept or decline optional cookies through the cookie banner, and you can control cookies through your browser settings.

5.How long we keep it

We keep your information only as long as we need it to provide the Services, keep business and tax records, resolve disputes, and comply with the law. After that, we delete it or anonymize it.

6.How we protect it

We use reasonable administrative and technical safeguards, and we rely on reputable providers with their own security programs. No method of transmission or storage is 100% secure, but we take protecting your information seriously.

7.Your choices and rights

You can ask us to access, correct, or delete your personal information, or to stop sending you marketing emails, by emailing us. Depending on your state of residence, you may have additional privacy rights, and we'll honor valid requests as required by applicable law. We won't discriminate against you for making a request.

8.Children

Our Services are intended for adults. We don't knowingly collect personal information from anyone under 18.

9.Changes to this policy

If we update this policy, we'll change the "Last updated" date above. Significant changes will be communicated clearly.

10.Contact

Privacy questions or requests: oscar@50statecarconsulting.com

1.Free Discovery Call

The Discovery Call is free. If you can't make it, just reschedule or cancel through your booking confirmation.

2.Full refund before work starts

For any paid package (DIY Guidance, Coaching, Done-For-You, or VIP Concierge), you'll get a full refund if you cancel at least 24 hours before your first scheduled session and before we've started work on your request, such as research, a shortlist, or a pricing report.

3.After work has started

Once we've held a session or delivered any work for your package, the fee is non-refundable. You're paying for our time and expertise, which we can't take back once it's been given. Refunds aren't issued based on the outcome of a transaction, for example if you decide not to buy, a vehicle sells to someone else, or a seller won't meet your price.

4.Rescheduling

You can reschedule any session for free with at least 24 hours notice. Cancellations with less than 24 hours notice, and no-shows (15+ minutes late without contacting us), forfeit that session. We may offer one courtesy reschedule at our discretion.

5.If we cancel

If we need to cancel or can't deliver a Service you've paid for, you can choose a full refund for any undelivered portion or a new time.

6.How to request a refund

Email oscar@50statecarconsulting.com with your name and booking details. Approved refunds go back to your original payment method, usually within 5 to 10 business days depending on your bank.

7.Talk to us first

If you're unhappy with something, please reach out before filing a chargeback. Most issues can be solved quickly with a conversation.